Frequently Asked Questions
Everything you need to know about your Mazen Online beauty experience.
Are your beauty products authentic?
Absolutely. At Mazen Online, we source all our skincare, makeup, and fragrance products directly from authorized distributors or the brands themselves to ensure 100% authenticity.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your beauty essentials sooner.
What is your return policy for opened items?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Currently, we ship to select countries. You can view the full list of available shipping destinations during the checkout process.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless shopping experience.